Return & Shipping Policy

Shipment to Military Addresses or PO boxes

***We DO NOT ship to PO boxes or military addresses.

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Returns

Any item can be returned within 30 days of shipment as long as it has not been installed and has not been modified or damaged in any way. If the item has been installed and there are obvious marks on the item from the installation then it will not be accepted for return. You must fill out the following form RGA Request Form

The Following Restoking Fees Apply to all Refunded Items:

1. 1-10 days after  ordered. Any item ordered but not shipped may be subject to a 10% restocking fee if the item has been prepared for shipment, but not shipped.
2. 1-10 days after delivery: Return the item for a refund, less a 20% restocking fee; or in-store credit with no restocking fee. Shipping costs are not refunded or credited.
3. 11-30 days after delivery: In-store credit only, less a 20% restocking fee. Shipping costs are not refunded or credited.

We Do Not Pay Shipping Charges Involved in Returning Goods

Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that TheHouseofJeep.com is in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required by TheHouseofJeep.com to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, TheHouseofJeep.com will pay for ground shipping on the outbound replacement product only.

The Following Merchandise is Sold AS IS and Can Not Be Returned:

• Body kits
• body tubs
• windshield frames
• fenders
• body parts (hoods, side and floor panels, etc.)
• hard tops

The above merchandise is sold “AS IS” by TheHouseofJeep.com. These types of merchandise can not be returned to TheHouseofJeep.com for credit. All the freight damages are also the responsibility of the buyer. TheHouseofJeep.com will be glad to use your selected carrier (freight collect only) instead of our choice of carriers. All freight issues should be handled by the freight carriers directly. Credit will not be issued for merchandise or freight charges if shipment is refused.

We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.

Process You Must Follow To Return a Good

You must begin the Returns process within thirty (30) days of delivery. NO RETURNS ACCEPTED AFTER 30 DAYS. Go to the RGA Request Form and complete it. You will receive Return Goods Authorization (RGA) information via email within two (2) business days. Follow the instructions supplied in your email for returning your items(s). The RGA Number shall be written on the package near the return address. (Any item returned without an RGA Number cannot be accepted, and the return shipment will be refused).

The returned item must be received by us within 10 days from the date the RGA number is issued. (i.e., if the RGA is issued on the 1st, we must receive the returned item on or before the 11th.) Packages should be returned with some type of “delivery confirmation” option that requires us to sign for the receipt of your package. This protects your interest by requiring us to document “package received” and “date received” to a third party. If you are not sure that your package will arrive back to us in time, you may choose to expedite the shipping of the return package. All items returned past 10 days of issuance of the RGA will incur a 20% restocking fee.

If within the allowable time frame, you decide to request a replacement part before we receive your returned item, the replacement will be charged in full, using the same credit card and email address provided in the original order. You will receive a new order number, order confirmation and receipt via email.

Once we receive confirmation from the warehouse that your returned item was received in good resalable condition, your credit will be issued. The entire credit process can take 3-6 weeks, so please be patient.

No merchandise will be issued credit of any kind if it has been installed, modified or used in any way. All items returned that are not in their original packaging will incur a 20% restocking fee.